Refund policy
At Lumira Fit, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: You may request a return for items within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging.
- Non-Returnable Items: Certain items, such as perishable goods, personalized products, or items marked as final sale, cannot be returned.
- Defective/Damaged Items: If your item arrives damaged or defective, please contact us within 7 days of receipt for a replacement or refund.
Refunds
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within 5-7 business days.
- Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item sent).
Exchange Policy – 30 Days After Delivery:
We offer exchanges within 30 days of the delivery date.
How to Start a Return
- Email our customer support team at support@lumirafit.com with your order number and a brief explanation of your return request.
- Our team will provide detailed instructions and the return address for your item.
- Please do not return items without prior authorization.
Shipping
- Customers are responsible for return shipping costs unless the item is defective or we made an error.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your return without tracking.
Questions?
For more details or assistance, please contact us at support@lumirafit.com.
Contact information
Support : Monday - Saturday: 9:00am - 5:00pm
Phone: +1 (224) 578-5442
Email: support@lumirafit.com
Address: 4010 Radcliffe Dr, Northbrook, IL 60062, USA
